Refund Policy

Refund Policy for our Longtail- and Speedboat Tours:

In case you can't attend the tour for any reason, you will get a 100% refund if you contact us via WhatsApp or Email at least 24 hours before the start of the tour. The money you paid will be credited to the payment method you have on file within 7 working days.

In case you don't show up or are an hour late we cannot refund you!

In case you miss the speedboat transfer due to late show up, you will have to pay for the speedboat tickets yourself! The tour will not be refunded!

After 24 hours before tour start all tours are automatically non refundable unless the customer has contacted us at least 24 hours before tour start via WhatsApp or Email!

Refund Policy for our Catamaran and Yacht Tours:

Cancel 14 days or more prior to the charter date = 100% refund of the deposit

Cancel 13 days or less prior to the charter date = No refund of the deposit

No show up on tour day: no refund of the deposit

During high season (November - April) full price needs to be paid as deposit in order to reserve the boat.

Due to circumstances in boat travel, the captain may spontaneously change the route and set a new destination for the protection of the passengers. It cannot be ruled out that the tour destination requested by the customer cannot be reached due to weather conditions or other environmental influences. No refund will be given.